Go back

RETURN POLICY

At MUSK, we hope you will love our pieces. But if you want to make a return, it's totally possible. You have 14 days , from the day after receipt of your order, to exchange or return your items.

Return conditions: 

• The return must be made within 14 days from the day after receipt of the order (postmark as proof).
• Returned parts must be unused and in the original packaging.
• The safety label must be intact.
• Items must not be damaged or altered (watch out for traces of makeup and deodorant).
• The article must be complete.

Please note that MUSK reserves the right not to refund the item if the above conditions are not met.

Returns from mainland France

In the event of an exchange or credit request, your return is our responsibility. To request this, please contact our customer service at the email address hello@musk-paris.com.

Returns for reimbursement from mainland France are the responsibility of the customer.

The steps to follow:

1. 1. Go through our return portal within 14 days of receipt of your package.
   2. Return your package by post within the same period of 14 days (the postmark being taken as proof) to the following address :
      MUSK Paris
      74 rue Vieille du temple
      75003, Paris
      France
      Phone :    +33768328724
      Email: hello@musk-paris.com
   3. Upon receipt of your order and compliance, your refund will be effective within 14 days.

Returns from the EU and internationally

From the rest of the world, returns are your responsibility and you can use the carrier of your choice. Here is the return address:

Please obtain a tracking number when sending your package. We also recommend that you obtain proof of postage for your records.